Team Support
Sonaia isn't just for customers. Our agents also help your employees — answering questions, resolving requests, and taking care of routine tasks, so your people can focus on what matters most.
Why Team Support Agents
Instant answers
Employees don't have to wait on HR or IT tickets.
Always available
Agents respond 24/7, across voice and chat.
Reduce internal workload
Free up HR, IT, and operations staff from repetitive questions.
Consistent information
Every employee gets the same accurate answer, every time.
What they can do
HR support
Answer policy questions, check vacation balance, provide payroll or benefits info.
IT helpdesk
Reset passwords, guide troubleshooting, log tickets automatically.
Operations & facilities
Log maintenance requests, share process steps, route tasks.
Knowledge access
Connect to internal documents and FAQs for instant responses.
Benefits for your business
Happier employees
Teams get what they need without long delays.
Lower costs
Cut down the volume of internal service tickets.
Higher productivity
Staff spend less time chasing answers and more time doing work that matters.
Cross-department scale
From HR to IT to facilities — one agent can support them all.
Where it makes the difference
Professional services
Quick access to company policies or project info.
Learn moreFacility management
Faster logging and tracking of issues.
Learn moreHealthcare & government
Staff supported with instant internal processes.
Learn moreSMBs
Lean teams getting enterprise-level support without added headcount.
Learn moreInterested in Team Support?
Schedule a Free Strategy Call
Discover in 15 minutes how Team Support agents can free up your staff.
