Agents That Never Sleep
With Sonaia, you deliver fast, natural, and reliable service across voice, WhatsApp, chat, and SMS — 24/7. Your customers get answers instantly, and your teams save time.
Why Customer Experience Agents
Always available
No waiting on hold, no business hours.
Faster resolutions
Agents can answer FAQs, confirm details, and complete tasks right away.
Consistent quality
Every customer gets the same clear, brand-aligned service.
Human when needed
Seamless handoff to live agents with full context.
What they can do
Voice
Answer inbound calls, route them, handle bookings, share updates.
WhatsApp & chat
Respond to messages with interactive options, links, and media.
Appointments
Check availability, confirm, or reschedule bookings.
Requests & support
Log issues, open tickets, and follow up on status.
Benefits for your business
Happier customers
Faster answers and no more repetitive frustration.
Lower costs
Fewer calls to live agents, reduced wait times.
Scalable service
Handle hundreds of calls and chats at once.
Data & insights
See what customers ask most, and improve continuously.
Industries that benefit
Healthcare
Patients booking or confirming appointments.
Learn moreGovernment & Utilities
Citizens resolving questions without long wait times.
Learn moreRetail & E-commerce
Customers tracking orders or requesting support instantly.
Learn moreHospitality & Travel
Guests checking reservations, flight times, or availability.
Learn moreInterested in Customer Experience?
Schedule a Free Strategy Call
Discover in 15 minutes how CX agents can improve your customer experience.
