Trust & Reliability
Secure, GDPR-compliant, and reliable from day one.
When your agents talk to customers, trust is essential. That's why we designed Sonaia with strong security, transparency, and reliability at the core — so you can deploy with confidence today and scale safely for tomorrow.
Security & Privacy
Secure Connections
All conversations and data are encrypted during transport and storage.
Data Ownership
You retain full control over all data: only your organization uses it, and it is never shared.
GDPR & Privacy by Design
We only process what is necessary. Personal data (PII) can be masked or limited according to your requirements.
ISO 27001 Certification
Preparing for ISO 27001 information security management certification according to international standards.
Transparency & Control
Audit-ready Logs
Every interaction is logged and available for review — for compliance or quality purposes.
Access Control
You determine who can see which data or reports. Roles and permissions follow your internal structure.
Clear Processes
Clear agreements on uptime, security and incident handling. No surprises, just trust.
Reliability in Practice
Easy to Monitor
Dashboards provide real-time insights into performance, uptime and usage.
Robust Infrastructure
Our cloud architecture is redundant, with backups and failover mechanisms.
Plan for the Future
Today we deliver solid reliability. Our roadmap works towards additional features like multi-provider failover, automated monitoring and recovery.
Why this works for you
Secure Trust
Customers and employees know their data is protected — transparent and compliant.
No Black Box
Insight into logs and metrics gives you complete control.
Scalable & Future-proof
Start secure and reliable, and grow with us towards enterprise-grade trust.
Questions about security?
Schedule a Free Strategy Call
Discuss your security requirements in 15 minutes and learn about our GDPR compliance & uptime guarantee.
