Travel & Hospitality
From booking to check-out, guests expect instant support. Sonaia agents deliver it — freeing staff to focus on creating memorable experiences.
Guests expect exceptional service across hotels, restaurants, and other hospitality businesses. Whether handling room reservations, table bookings, concierge services, or takeaway orders, delays lead to frustration and negative reviews. Busy periods, peak hours, and staff shortages put extra pressure on teams. AI agents provide consistent, 24/7 hospitality service that keeps guests satisfied and operations running smoothly.
Use Cases — The Agent in Action
Bookings & reservations
Guests confirm, update, or cancel their reservations instantly by phone or WhatsApp. The agent sends reminders automatically, reducing no-shows and last-minute cancellations.
Travel & hotel FAQs
"What time is check-in?" "How much luggage can I bring?" "Does the hotel offer airport transfer?" The agent answers these questions immediately and consistently, reducing pressure on front desk and call center staff.
WhatsApp guest communication
Guests want quick, personal support without waiting on hold. The agent shares directions, sends updates, or handles concierge requests right inside WhatsApp — the same channel guests already use daily.
Service requests
From ordering room service to requesting maintenance or booking transport, guests log their needs instantly. The agent routes requests to the right team and keeps guests updated in real time.
Room service & dining
Guests order meals, drinks, and snacks directly to their room via phone or WhatsApp. The agent takes orders, checks availability, provides delivery times, and sends updates when food is on the way.
Concierge services
From restaurant reservations to theater tickets, booking taxis, or local recommendations - the agent helps guests with all requests. Available 24/7 for instant support without wait times.
Outcomes
Happier guests and travelers
Customers get the answers and support they need instantly, improving satisfaction and reviews.
Staff focused on experiences
With repetitive calls handled by agents, staff spend more time creating memorable stays and journeys.
Peak season scalability
During holidays or peak travel periods, agents absorb surges in demand without extra staffing costs.
24/7 multilingual support
Travelers from around the world receive help in their own language, at any hour.
Consistent, reliable communication
Guests always get clear, accurate information — no matter the time zone or workload.
Interested in AI for hospitality?
Schedule a Free Strategy Call
Discover in 15 minutes how AI agents can transform guest experiences.
