Healthcare
Patients expect fast answers, while staff face overwhelming workloads. Sonaia agents deliver 24/7 support across voice and messaging — easing pressure on healthcare teams and improving patient care.
Healthcare systems everywhere are stretched thin. Patients wait on hold for simple questions or appointments, while doctors and nurses are buried in routine requests. AI agents take over the basics, freeing professionals to focus on care.
Use Cases — The Agent in Action
Appointments & scheduling
No more long hold times just to book or reschedule a visit. A Sonaia agent handles appointments over phone, WhatsApp, or webchat — confirming instantly and sending reminders automatically. That means fewer no-shows and less admin work.
Patient helpline
Common questions — "What are your opening hours?" "Is this treatment covered by insurance?" — no longer overwhelm your staff. The agent answers instantly, day or night, giving patients clarity while reducing call pressure.
Employee support
Staff often waste time chasing answers from HR or IT. Instead, they can ask the agent directly for policies, leave balances, or troubleshooting steps. Faster answers mean more focus on patients.
Follow-ups & reminders
Agents reach out proactively with test results status, medication reminders, or guidance on next steps. Patients feel supported beyond the clinic, improving adherence and outcomes.
Outcomes
Faster access to care
Patients don't wait days for answers or weeks for an appointment confirmation. With agents handling scheduling and FAQs instantly, the path to care is shorter and smoother.
Relief for overworked staff
Nurses and doctors spend less time answering phones and more time with patients. Admin staff can focus on complex cases instead of routine calls.
Lower operational costs
High call volumes no longer translate into hiring more staff. Automation scales service capacity without scaling payroll.
Better patient outcomes
With reminders, follow-ups, and 24/7 availability, patients stay on top of appointments and treatments — improving compliance and overall health.
Inclusive support for every patient
Multilingual, always-on service ensures that no patient is left behind, no matter their background or language.
Interested in AI for healthcare?
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