Facility Management
Facility managers handle endless requests daily. Sonaia agents log, route, and update them instantly — delivering better service with less effort.
Facility management is nonstop: tenants report maintenance issues, clients request services, and staff need support. Handling these manually leads to delays, miscommunication, and wasted time. AI agents streamline requests, keep stakeholders informed, and scale operations without adding headcount.
Use Cases — The Agent in Action
Maintenance requests
Instead of tenants waiting days for acknowledgment, the agent logs issues immediately by phone or WhatsApp, creates tickets, and routes them to the right team. Tenants also get automatic updates as progress is made.
Tenant helpline
Common questions — "When will cleaning happen?" or "What's the status of my repair?" — are answered instantly. No more chasing managers or sending repeated emails.
Service scheduling
Agents automate bookings for cleaning, inspections, or repairs. Appointments are confirmed instantly, with reminders sent automatically.
Staff support
Facility staff don't waste time waiting on HR or IT support. The agent answers questions, resets passwords, and routes requests, so teams stay focused on operations.
Outcomes
Faster resolution of requests
Tenants and clients get immediate acknowledgment and real-time updates, creating trust and reducing frustration.
Lower workload for staff
Managers and support teams handle fewer repetitive calls and can focus on complex issues.
Stronger tenant and client relationships
Clear communication and reliable updates build confidence and improve satisfaction.
Scalable operations
Whether managing one building or an entire portfolio, agents adapt — supporting growth without more overhead.
Consistent service delivery
Every request is tracked, updated, and handled with the same accuracy, eliminating miscommunication.
Interested in AI for facility management?
Schedule a Free Strategy Call
Discover in 15 minutes how AI agents can help run your facilities more efficiently.
